Exchange and Return Policy

In the interest of Price Trading Company for its customers and creating a unique experience for us, and our belief that serving our customers and striving to achieve their satisfaction is what we hope to achieve, so the company has set some policies that regulate the user experience in shopping, and if you need any clarification, please feel free to contact us directly.

Restrictions on exchange or refund:

All products sold on our website can be returned in the following cases:
• Before the expiry of 24 hours from the time of receipt, and it shall be returned to the original condition in which it was received If it is expired or corrupt at the time of delivery.
• Refrigerated and frozen products cannot be returned or exchanged after delivery and confirmation by the recipient of their validity and safety.
• In the case of fraudulent, counterfeit, defective, or non-conforming products to the specifications mentioned on the Price Trading Company website
• Refrigerated and frozen products cannot be returned or exchanged after delivery and validation by the recipient

Return and exchange process:

All products sold on our website can be returned in the following cases:
• The process of refunding the value of the product to the customer begins after the result of the quality inspection and acceptance of the returned product.
• After completing the inspection process, you have the right, dear customer, to receive the price of the returned merchandise in the same way it was paid.
• All amounts paid in full will be refunded without deducting any fees such as cash on delivery or shipping fees if the order is returned in full
• In the case of returning some products only, the value of the products will be returned without payment upon receipt and shipping fees
• The price of the return will be refunded within ten days from the date of accepting the return, and you will be notified when your request is accepted.
• We can offer you a coupon for the value of the product to use in any future buying experience through a price site

How to return or exchange products:
• In the event that a return request is registered through our customer service on the number listed at the bottom of the site or through WhatsApp, our representative will receive the return from the address registered with us.
• You can also submit a return request by emailing us at ask@price.sa

Important note: To serve you faster, please provide us with the order number with a description of the problem and pictures of the product